Customer relationship management is widely recognized as a strategy widely implemented to manage and nurture the company’s interaction with customers and sales prospects.This is the technology to organize, automate and synchronize processes primarily the business of selling, as well as marketing, customer service and technical support.
The general objectives are to find, attract and win new customers, grow and maintenance, the company has to attract customers back to former times and reduce costs of marketing and customer service. When you simply sign, software tools, today, usually means a company-wide business strategy, which covers all face departments and to customers outside of it. When the implementation is effective, people, processes and technology work together to increase productivity and reduce operating costs.
Major modules of INFOSIS CRM are:
Contacts Management
Sales Management
Order Management
Production Management
Stock Control
Services and Full Support
HR Management